If you have forgotten your password for ESET Endpoint Security
, the reset process depends on whether the device is managed by a central console (ESET PROTECT) or if it is a standalone installation. For Managed Devices (Recommended)
If your computer is part of a company network, the easiest way to reset or remove a settings password is through your IT administrator using the ESET PROTECT Administrator Action : Log into the ESET PROTECT Web Console Create/Edit Policy : Navigate to and select the policy applied to the affected machine. Update Settings User Interface Access Setup Set Password
next to "Password protected settings," enter a new password, and click
: The new password will apply the next time the endpoint connects to the server. For Standalone (Unmanaged) Devices eset endpoint security password reset
If you are not using a management console, you can reset the password directly on the machine: Open the main ESET program window and press to open Advanced Setup. When prompted for a password, click Restore password
Enter the email address used for license registration and click
Enter the 7-day verification code sent to your email to set a new password. Via Technical Support If email recovery is unavailable, click Restore password Generate code for Customer Care Send this code to ESET Technical Support to receive an unlock code. ESET PROTECT Console Login Reset If you have lost the password for the Web Console Cloud Console : Use the "Forgotten password" link on the login page to receive reset instructions via email. On-Prem Server (Windows) Programs and Features in the Control Panel. Right-click ESET PROTECT Server and select
Follow the prompts to the "Database server connection" window and enter a new Administrator password. Drafting a Post? If you have forgotten your password for ESET
If you are writing this for a company internal portal or a blog, feel free to use the structure above. tailor the tone
of this draft for a specific audience, like a "Help Desk FAQ" or a "Security Bulletin"?
If the endpoint is managed by an ESET PROTECT On-Prem or ESET PROTECT Cloud console, local users cannot usually change the password manually. The password is enforced via a policy.
This is 100% effective. Back up your files, wipe the drive, reinstall Windows, then reinstall ESET Endpoint Security. The password is stored in the registry and program data; a clean install removes it. Log in to the ESET PROTECT Web Console
Even with the right method, things can go wrong. Here is a troubleshooting table:
| Symptom | Likely Cause | Fix |
|---------|--------------|-----|
| Safe Mode registry key won’t delete | ESET Self-Defense driver still active | Boot from a Windows USB stick → open Regedit offline → load hive from C:\Windows\System32\config\SOFTWARE |
| Unlocker tool says “Not supported” | You are using ESET version 10 or newer, but tool is old | Update the tool. For v10+, use the online version with license verification |
| Password reappears after reboot | GPO or ESET PROTECT policy pushes it back | Disable network, reset password, then block outgoing ESET ports (2222, 2223) temporarily |
| “Access denied” when stopping services | User Account Control (UAC) or lack of admin rights | Enable built-in Administrator account (net user administrator /active:yes) and try again |
This prevents users from removing the antivirus. If you try to uninstall via Windows Control Panel, you will be prompted for this password.
This guide provides step-by-step instructions on how to reset the password for ESET Endpoint Security. ESET Endpoint Security is a comprehensive security solution that protects endpoints from various types of threats. Forgetting the password can be frustrating, but resetting it is a straightforward process.
EGUI.exe (Local Admin Required)For standalone installations or when ESET PROTECT is unavailable, use the built-in emergency reset tool.