How to Install and Update HP un2420 Mobile Broadband Module Drivers on Windows 10
If you’ve recently upgraded your HP notebook to Windows 10, you might have noticed that your HP un2420 Mobile Broadband Module (Qualcomm Gobi2000) is no longer working. Since HP officially only supports this module up to Windows 7, finding a working driver for Windows 10 can be a challenge.
However, many users have successfully restored connectivity using legacy drivers and compatibility settings. This guide will walk you through the steps to get your mobile broadband back online. 1. Download the Driver Package
Because there is no dedicated Windows 10 driver, you should use the latest available Windows 7 driver package.
Official HP Link: Download SoftPaq sp51022 directly from the HP FTP server.
Third-Party Repositories: If the official link is unavailable, repositories like Driver Scape or DriverMax list various versions for Windows 10 (32 and 64-bit). 2. Install Using Compatibility Mode
If the installer tells you the OS is "not supported," use this workaround: Right-click the downloaded .exe file and select Properties. Go to the Compatibility tab.
Check Run this program in compatibility mode for and select Windows 7. Check Run this program as an administrator and click Apply. Run the installer again. 3. Manual Installation via Device Manager
If the standard installation fails, you can force the driver through the Device Manager:
Run the SoftPaq file to extract it. By default, it extracts to C:\SWSetup\sp51022. hp un2420 mobile broadband module driver windows 10 upd
Open Device Manager (right-click the Start button and select it).
Find the HP un2420 Mobile Broadband Module (it may be under "Other Devices" with a yellow exclamation mark). Right-click the device and select Update Driver. Choose Browse my computer for drivers.
Navigate to C:\SWSetup\sp51022 and ensure Include subfolders is checked.
Click Next to let Windows find and install the driver files. Troubleshooting Common Issues
Code 10 Error: If you see "The device could not be started (Code 10)" in Device Manager, try restarting your laptop or disabling and then re-enabling the device in Device Manager.
Missing COM Ports: Ensure that the module is enabled in your laptop’s BIOS settings under "Built-In Device Options."
Support Assistant: You can also try using the HP Support Assistant to scan for compatible legacy drivers automatically.
Let me know your exact laptop model (e.g., HP EliteBook 8440p) so I can provide more specific troubleshooting steps! Solved: HP un2420 Mobile Broadband Module - 7678243
To update the HP un2420 Mobile Broadband Module driver for Windows 10, you must use a legacy Windows 7 driver and install it using Compatibility Mode How to Install and Update HP un2420 Mobile
, as HP does not provide an official native driver for Windows 10. HP Support Community Recommended Driver Files
HP officially supports this hardware through the following SoftPaqs, which contain the Qualcomm Gobi2000 drivers HP Support Community Primary Driver: sp53068.exe (Qualcomm Gobi2000 Drivers). Alternative/Diagnostics: sp51022.exe Installation Steps for Windows 10
Because Windows 10 is not natively supported for this older hardware, follow these steps to ensure the module is recognized: Remove Old Software : Use the Windows Control Panel to uninstall any existing HP Connection Manager
or previous broadband drivers, as they often conflict with Windows 10's built-in cellular settings. Set Compatibility Mode Right-click the downloaded file (e.g., sp53068.exe Properties Compatibility
Check "Run this program in compatibility mode for" and select Run as Administrator : Right-click the file again and select Run as Administrator to start the installation. Manual Driver Update (If needed) If the device still appears with an error in Device Manager , right-click it and select Update Driver Browse my computer for driver software and point it to the extraction folder (usually C:\SWSetup\sp53068 Include subfolders is checked. : Reboot your computer to finalize the installation. HP Support Community Connecting to Cellular
Once installed correctly, you do not need the HP Connection Manager. You can manage your connection directly through the Windows 10 Network & Internet settings under the specific laptop model to confirm if a different driver might work better? HP un2420 Mobile Broadband Module - HP Support Community
Getting the HP UN2420 (Gobi 2000) mobile broadband module to work on Windows 10 can be tricky because it’s an older piece of hardware. Since there isn't a dedicated Windows 10 installer from HP, you have to use the Windows 7 compatibility trick. 🛠️ How to Install HP UN2420 Drivers on Windows 10 1. Download the Official Driver
The last stable driver released by HP is for Windows 7 (SoftPaq SP48353).
Search for "HP SoftPaq SP48353" on the HP Support site or a trusted driver archive. Download the .exe file but do not run it normally. 2. Use Compatibility Mode Driver doesn’t install / Code 10 / Code 31
Windows 10 will often block the installer unless you "trick" it: Right-click the downloaded file (sp48353.exe). Select Properties > Compatibility tab.
Check "Run this program in compatibility mode for:" and select Windows 7. Check "Run this program as an administrator." Click Apply and run the installer. 3. Manual Update via Device Manager
If the installer finishes but the module still isn't recognized: Right-click the Start button and open Device Manager.
Look for "Gobi 2000" or an "Unknown Device" under Ports or Other Devices. Right-click it > Update Driver. Choose "Browse my computer for drivers."
Point it to the folder where the SoftPaq extracted (usually C:\SWSetup\SP48353). 💡 Quick Troubleshooting Tips
BIOS Check: Ensure "Mobile Broadband" is enabled in your laptop's BIOS settings.
HP Connection Manager: Do not install the old HP Connection Manager software; it often crashes Windows 10. Use the native Windows 10 "Cellular" menu in Settings.
Firmware Loading: The UN2420 is a "loader" card, meaning it needs a few seconds after boot-up to load its firmware before it appears in your network list. Your specific HP laptop model (e.g., EliteBook 8440p).
If you see any error codes in Device Manager (like Code 10 or Code 43). If the card is detected at all in your network settings.
Here’s a step-by-step guide to getting the HP un2420 (Gobi 2000) mobile broadband module working on Windows 10, including driver setup and important limitations.
Win + R, type services.msc. Find WWAN AutoConfig. Set it to Automatic and start the service.