Kerio Control Web Filter Is Not Activated Categorization Is Disabled Fixed | UPDATED — 2024 |

Here’s a useful, concise fix for the issue: Kerio Control web filter not activating with “categorization is disabled.”

5. Force Category Database Update

• Under Web Filter → Categories, click Update Now.
• Wait for the status to change from “Disabled” or “Not Activated” to “Active” and show the number of categories loaded.

If missing:

• Purchase or renew the Kerio Control Security Pack
• Apply the license key via Administration → License Key

💡 Without a valid license, categorization stays disabled. Here’s a useful, concise fix for the issue:

Check update status:

• Web Filter → URL Categories
• Look for Last update timestamp and status
• If status = Failed or Never, proceed.

On Kerio Control appliance / VM:

1. SSH into the box or access local console Under Web Filter → Categories , click Update Now

2. Run:

   /etc/init.d/keriocontrol status
   

   Or for newer versions:

   systemctl status kerio-control
   

3. Restart the web filter service:

   /etc/init.d/keriocontrol-web-filter restart
   

4. Restart the entire Kerio Control engine if needed: Run: /etc/init.d/keriocontrol status

   /etc/init.d/keriocontrol restart