New Job — Write-up for Karen Fisher (mypervyfamily 22 06 16)
Recommendations
- Assign a small cross-functional team (support, product, data) to meet weekly with Karen for the first quarter.
- Prioritize clear, public-facing community guidelines and an internal escalation matrix.
- Invest in basic automation (templates, filters) to reduce manual moderation load.
- Run monthly reviews of metrics with actionable targets; iterate policies based on data.
Short-term Goals (next 3 months)
- Finalize and publish a clear community guideline and escalation playbook.
- Reduce average user-report response time by 30%.
- Increase new-user retention by 10% through improved onboarding content.
- Set up dashboards for the metrics above and deliver weekly summaries to stakeholders.
Long-term Goals (6–12 months)
- Build proactive community programs (events, AMAs) to boost engagement.
- Develop training for moderators and scale moderation capacity.
- Partner with product to implement safety features driven by community insights.
- Achieve measurable decreases in policy-violating content and faster resolution times.