To report a login issue on the Facebook home page, you can use the official Report a Login Issue form or standard in-platform reporting tools How to Report Login Issues Specific Login Form
: If you cannot access your account at all, use the dedicated Report a Login Issue Form
. You will need to provide a contact email and a detailed description of the problem. In-Platform Reporting
: If you are logged in but experiencing issues on the home page: On Desktop : Click your profile picture in the top right → Help & support Report a problem On Mobile App : Tap the menu icon → Help & support Report a problem . Alternatively, you can shake your phone
while on the page where the issue occurs to trigger a bug report. On Mobile Browser : Tap the menu icon and select Report a Problem Troubleshooting Before Reporting Before submitting a report, recommends trying these common fixes: Clear Browser Cache : Remove temporary files from your browser settings. Try Another Browser
: Check if the home page works on a different browser (e.g., switching from Chrome to Firefox). Identify Your Account Identify Your Account report a login issue home page facebook
page to search for your profile by email or phone number if you are having trouble finding it. Official Contact Channels
Facebook does not offer direct customer support via phone or email for general users. Avoid "support" phone numbers found online, as these are often scams. Reliable help is only available through: Report That Something Isn't Working on Facebook
Facebook will review your report and send next steps to your recovery email or phone (if available). Response times vary, but most login issues resolved via recovery take 24–48 hours.
To report a login issue from the Facebook home page or if you are unable to access your account, follow these steps based on your device. How to Report a Login Issue
From a Computer (Logged In): Click your profile picture in the top right, select Help & support, then choose Report a problem. Follow the on-screen prompts to describe the issue and attach screenshots. To report a login issue on the Facebook
From a Mobile Device (Logged In): Return to the area where the issue occurred and shake your phone. Tap Report a problem, then describe the steps taken to encounter the bug. If You Cannot Log In:
Direct Bug Report: Use the official Report a Login Issue form to provide a description and upload screenshots of the error.
Account Recovery: Visit the Facebook Identify page to find and recover your account using your email or phone number.
Security Issues: If you suspect your account was hacked, use the dedicated Hacked Account Recovery tool. Troubleshooting Before Reporting Before submitting a report, try these common fixes:
Report That Something Isn't Working on Facebook | Facebook Help Center To report a login issue from the Facebook
When you finally locate the report form from the home page, Facebook will ask for specific details. To ensure a faster resolution, provide:
Sometimes the automated tools don't work. For example:
In these rare cases, you need to escalate your report. From the login help page, look for a link that says:
You can also navigate directly to Facebook’s official account recovery form by searching "Facebook identity verification form" (do not click third-party links—ensure you are on facebook.com or a subdomain like mbasic.facebook.com).
Facebook maintains a few hidden, direct URLs that bypass the need to navigate from the home page. You can type these into your browser:
https://www.facebook.com/hacked – Use this if you suspect your account was compromised.https://www.facebook.com/login/identify – Direct account recovery form.https://www.facebook.com/help/contact/183000765122339 – A specific form for login problems (bookmark this).These forms will ask you to verify your identity by sending a code to a new email address. They are the closest you will get to a dedicated "report a login issue" support ticket.