For Symantec Endpoint Protection Manager (SEPM) version 14, the resetpass.bat tool was removed and replaced by a self-service email reset feature. If you need to reset the administrator password and cannot use the built-in "Forgot your password?" link, you must contact Broadcom/Symantec Support directly to request a copy of the tool or open a support case. Password Recovery Options for SEPM 14 Forgot Admin Password - Console | Endpoint Protection
To reset the administrator password for Symantec Endpoint Protection Manager (SEPM) 14 , you do not need to download resetpass.bat
separately. The file is a built-in utility included in your local installation directory. Broadcom Community How to Use resetpass.bat
If you are locked out of the SEPM console, follow these steps on the server where the Manager is installed: Locate the File resetpass.bat for symantec 14 download
: Open Windows Explorer and navigate to the following default path:
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools\ Run as Administrator : Right-click resetpass.bat and select Run as Administrator Command Execution
: A command prompt window will appear. The script will reset the admin account credentials to the factory default: Update Credentials For Symantec Endpoint Protection Manager (SEPM) version 14,
: Log in to the SEPM console immediately using these default credentials and change the password to a secure one. Broadcom Community Important Notes for Version 14 Built-in Availability
: Broadcom (formerly Symantec) does not provide a standalone download for this batch file as it is a core component of the SEPM installation Uninstalling without a Password
: If you need to remove the SEPM client from a machine but do not have the uninstall password, resetpass.bat will not help. Instead, you must use the CleanWipe tool , which is available through the Broadcom Support Portal or your official download fulfillment center. Broadcom TechDocs from the Broadcom portal? How can I unlock my admin user? | Endpoint Protection Step 3: Execute resetpass
resetpass.bat serves as a necessary evil in IT administration. It is a tool of last resort, breaking the very security it helps maintain to restore administrative control. Understanding its location on the original media, its specific function of reverting credentials to 'admin/admin', and the critical need to secure the server hosting the SEPM are essential knowledge for any Symantec administrator. It is a reminder that in cybersecurity, the tools used to fix the system can also be the tools used to break it.
resetpass.batNavigate to where you saved the script and run:
resetpass.bat
You will see output similar to:
Symantec Endpoint Protection Client Password Reset Utility
Stopping Symantec services...
Clearing password registry keys...
Resetting password to default...
Starting services...
Password has been reset to: symantec