Stib Mivb Portail -

The STIB-MIVB portal (Société des Transports Intercommunaux de Bruxelles) consists of several digital platforms designed to manage public transport in Brussels. Depending on your needs, you might be looking for the customer account, the business portal, or the open data hub. 1. Personal Customer Portal (My Account)

For individual travelers, the STIB-MIVB My Account serves as a central hub for managing daily travel.

Manage MOBIB Cards: Link your personal or basic MOBIB card to check your remaining balance or current season ticket status.

Digital Tickets: Purchase and activate digital tickets (Brupass or Brupass XL) directly within the connected mobile app.

Personalization: Save your favorite lines, stops, and addresses to receive real-time notifications about disruptions or vehicle arrivals.

Journey History: View an overview of previous trips and connections, particularly useful when using contactless payment with a bank card. 2. Business Portal for Professionals stib mivb portail

The STIB-MIVB Business Portal is a specialized platform for employers to manage mobility for their staff. Frequently asked questions - STIB - MIVB

STIB-MIVB Business Portal is a digital platform designed for companies and professionals to manage public transport subscriptions and tickets for their employees efficiently. Users often praise the portal for replacing "complex paperwork" with a streamlined system that handles orders, renewals, and fiscal documents in just a few clicks. STIB - MIVB Key Features of the Portal Centralized Management

: Employers can request, manage, and monitor all employee subscriptions through a single interface. Simplified Invoicing

: The system provides a single monthly invoice for all purchased products, reducing administrative overhead. Fiscal Ease

: It allows companies to easily obtain data required for tax certificates and recover the 6% VAT on season tickets. Home Delivery Step 2: Provide Personal Information Enter your:

: Once an employer submits a request through the portal, employees can receive their season tickets directly at their homes within approximately one week. STIB - MIVB User Experience "Story" Testimonials from the STIB-MIVB Third-Party Payer System highlight how the portal transforms corporate mobility: STIB - MIVB Daisy from VUB

shares that her experience with the Business Portal has been "quite good actually." She notes the efficiency of the online process: "I submit the requests to STIB-MIVB through their portal site and a week later the concerned employees receive their season tickets at home". STIB - MIVB Available Products via the Portal Through this system, professional users can purchase: STIB - MIVB STIB-MIVB season tickets Brupass and Brupass XL season tickets (valid for 1 or 12 months). Multi-trip tickets (10-journey and 75-journey options).

For more detailed stories on the network beyond the portal, you can visit the official STIB Stories

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Step 2: Provide Personal Information

Enter your:

• First and last name (as shown on your ID).
• Email address (this becomes your username).
• Belgian phone number (for SMS alerts).
• Home postal code (to suggest nearby stations).

5.1 Digital Divide

Despite high overall adoption, 15% of Brussels residents aged 65+ do not use the portal. Reasons: First and last name (as shown on your ID)

• Lack of familiarity with smartphones/computers.
• Preference for cash payment.
• Visual or motor impairments not fully addressed by portal’s current design.

STIB‑MIVB has introduced “digital assistants” in major stations, but this is a recurring operational cost.

5. Personal Information & Contact Preferences

Update your address, phone number, and language preferences. You can also opt-in to receive SMS or email alerts about network disruptions or delays affecting your regular lines.

1.2 Research Questions

1. How has the STIB‑MIVB portal changed user access to information and ticketing?
2. What measurable improvements in operational efficiency have resulted?
3. What gaps remain in comparison with leading European transport portals?

Security Tips for Using the Portail

Be cautious. While the official STIB MIVB portail is secure, phishing scams exist. Always follow these rules:

1. Check the URL: The official portal is always https://www.stib-mivb.be. Never enter your password on a site ending with .net or .org claiming to be STIB.
2. No SMS links: STIB will never send you an SMS asking you to click a link to "verify your account" or "claim a refund." Delete such messages.
3. Log out on public computers: If you use a library or office PC to access the portail, always click "Log out" and clear the browser cache.

Problem 3: I cannot load tickets to my MOBIB card via the portal.

• Solution: Ensure you have a compatible NFC reader if using a computer. Most desktop browsers do not support NFC. Use the STIB mobile app or any physical ticket machine at stations (look for the red “Loading Point” stickers).

Valeur pour la collectivité

Le portail améliore la satisfaction des usagers, réduit l’incertitude et les comportements imprévisibles (ex. : circulation automobile de remplacement), et favorise un report modal vers les transports en commun. C’est un levier pour une ville plus fluide, plus verte, plus inclusive.